Order Processing and Shipment:

• Once your order is successfully placed, it will be processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• After processing, your order will be handed over to our trusted courier partner for delivery.

Shipment Tracking:

• Upon shipment, you will receive a confirmation email or SMS containing your tracking number and a link to track your order.
• You can also track your order directly from your Double Print account by logging in and accessing the "Order History" section.

Delivery Timeframes:

• Estimated delivery times vary depending on your location and the shipping method selected during checkout.
• Please refer to the estimated delivery timeframe provided at the time of purchase.
• While we strive to deliver your order within the estimated timeframe, unforeseen circumstances such as weather delays or courier issues may occasionally cause delays. In such cases, we appreciate your patience and understanding.

Delivery Attempts:

• Our courier partner will attempt delivery to the provided shipping address as per the specified timeframe.
• If delivery is unsuccessful due to the absence of the recipient or any other reason, our courier partner will leave a notification card or make additional attempts as per their policy.
• It is the customer's responsibility to ensure someone is available to receive the package at the provided shipping address during the scheduled delivery times.

Delivery Charges:

• Delivery charges are calculated based on the weight of the package, shipping destination, and the selected shipping method.
• Free shipping may be available for orders meeting specified criteria, which will be communicated during checkout.

Shipping Restrictions:

• We currently ship to addresses within Malaysia.
• Certain products may be subject to shipping restrictions based on regulatory or logistical constraints. Any such restrictions will be communicated during the checkout process.

Address Accuracy:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• Double Print will not be responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Order Tracking and Support:

• For any inquiries regarding the tracking of your order or assistance with delivery-related issues, please contact our customer support team at https://wasap.doubleprint.net or [email protected]
• Our customer support representatives will be happy to assist you with any questions or concerns you may have regarding your order.